Shipping

What carriers do we use? 

We are currently using Australia Post, Sendle and TNT to send out our orders. 

When will I receive my product? 

After you receive your email confirmation, your order will be fulfilled within 24 hours and ready for dispatch. 

TNT will always be used for orders above 25kg and sometimes for orders below 25kg if they are cheaper than the options below. TNT has several different services including Road Express, Overnight Express and 12:00 Express. Depending on which service you choose delivery times range from 1-6 days nationwide. More details regarding each service can be found here: https://www.tnt.com/express/en_au/site/shipping-services/domestic.html 

Standard delivery with Sendle (typically for orders under 25kg) ranges from 1-10 days depending on your location in Australia. Deliveries to remote areas may take longer than this. 

Express delivery with Australia Post has guarantee for next day delivery to the prescribed areas, however this guarantee has temporarily been suspended due to ongoing circumstances with the pandemic. As of this time express delivery typically takes 1-3 days depending on your location. (This section will be updated once Australia Post indicates that the Express Post Guarantee has been reinstated) 

How does shipping at checkout work? 

At the moment we have pre-set shipping options for any orders under 30kg. Orders above 30kg typically require a custom order with TNT so freight charges may need to be adjusted after purchase. You are more than welcome to request a quote before or after ordering by contacting us via: 

In the near future we will have live rates available on the website for all orders so stay tuned!

Can I come and pickup my order in person? 

Yes, we offer free pick up from our office at Kennards Waterloo, 866 Bourke Street 2017 NSWAt checkout simply select local pick up and we will be in touch via email with all necessary details for you to pick up. 

We are available Monday to Friday 8am – 10pm for pick up and on the weekends during the morning and afternoon. We are very flexible in meeting at a time that suits you! 

How much is shipping? 

Standard delivery for orders under 25kg range from $6.95 to $29.95 

Express delivery for orders under 5kg range from $11.95 to $25.50 

For orders above 25kg flat rates range between $30-60 apply depending on the State being delivered too. There may be additional charges depending on total volume/weight of items ordered and the specific location of delivery. To get a quote before or after your order please contact us via any of the links under the “How does shipping at checkout work?” subheading. 

Are there any delays due to COVID-19? 

Due to COVID-19 there may be additional delays on the ETAs provided above. Your patience and understanding is greatly appreciated during these unprecedented times. For the most accurate tracking information please refer to the tracking information provided in your confirmation email. 

$1 Days
$2 Hours
$3 Minutes
$4 Seconds
{"en":"New","fr": "Nouveau"}