FAQs

How long have you been trading for?

Overload Fitness was founded in March 2020 and have been in operation since then till present. 

Where are you based?

Overload Fitness is based in Sydney, NSW, Australia.

What forms of payment do you accept?

We accept Visa, Mastercard and PayPal.

What currency will i be charged in?

All payments will be in Australian Dollars (AUD)

Do you offer any warranty on your products?

Yes, we offer a 1 year warranty on all our products, should they break or fail to do what they are made to do.

We have a 3 month warranty on the grips and knurling of our products. 

Do you have a showroom? Can I see a piece of equipment before I buy?

As we are a newly found online business, we currently do not have a physical showroom to showcase our range of products, however, it is our goal to own one in the future.

If you would really like to view before you purchase, please e-mail info@overloadfitness.com.au to arrange a meeting.

I am after something that is not on the website. Can I get special order?

Our team at Overload Fitness are always open to new product ideas or suggestions. Please do not hesitate to ask for any product enquiries that you may have by e-mailing us at info@overloadfitness.com.au.

I have a question about a product and would like some extra information. Who can I speak to?

If you have any questions or need any help with a product, please do not hesitate to ask our team for help as we would be more than happy to assist you. You can simply get in contact with us by emailing info@overloadfitness.com.au

When will my order be shipped out?

Your order will be dispatched within 24 hours.

How long does delivery take?

Delivery time estimates will be provided in the shipping calculator which can be found in the checkout section.

How much is shipping?

Shipping will be calculated in the the checkout section after you have entered the destination of where you would like your items to be sent. 

Do you ship internationally?

Unfortunately, we don't as we only operate Australia-wide. Shipping heavy and bulky gym equipment internationally can be very costly, sometimes amounting to the same if not more than a certain item itself!

I haven't found an answer to my question. Where can I get more information?

If you haven't found what you're looking for in any of the pages, feel free to contact the Overload Fitness team at info@overloadfitness.com.au and we will do our best to reply to you within 24 hours. Alternatively, you can call us on 0405001611 during the business hours of 9am - 5pm, Monday - Friday.

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